Privacy Policy

1. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us:

Email: contact@hoolasolutions.com
Address: Dubai Silicon Oasis, DDP, Building A2, Dubai, United Arab Emirates
Registration Number: DSO-FZCO-19117

2. What Information We Collect

We may collect and process the following types of personal information:

• Contact Information: Name, email address, phone number, and any details you provide when contacting us.
• Technical Data: IP address, browser type, operating system, and device details.
• Usage Data: Pages visited, time spent on our site, interaction with content, and other analytical data.

We do not knowingly collect sensitive personal data unless explicitly required and provided with your consent.

3. How We Collect Personal Information

We collect personal data through:

• Direct Submission: Information provided when you fill out forms, subscribe to updates, or communicate with us.
• Automated Technologies: Cookies, analytics tools, and server logs that gather data when you browse our website.

For more details, refer to our Cookie Policy.

4. Why We Collect Personal Information

We process personal data for the following purposes:

• To respond to inquiries and provide requested information.
• To improve website functionality and user experience.
• To monitor website performance and troubleshoot technical issues.
• To comply with legal and regulatory obligations.

We do not sell or share personal information for marketing purposes without consent.

5. Cross-Border Data Transfers

As part of our operations, personal data may be stored or processed in locations outside the United Arab Emirates. If data is transferred internationally, we take measures to ensure it is protected in line with applicable data protection laws.

6. Data Storage and Security

We implement industry-standard security measures, including:

• Encryption: Protecting data transmissions with SSL encryption.
• Access Controls: Limiting access to personal data to authorised personnel only.
• Security Monitoring: Conducting regular audits and assessments to detect vulnerabilities.

Despite our efforts, no online system can guarantee absolute security. Users are encouraged to take precautions when sharing personal data online.

7. Data Retention Practices

We retain personal information only as long as necessary for:

• The purposes outlined in this Privacy Policy.
• Compliance with legal, regulatory, or contractual obligations.

Once no longer needed, data is securely deleted or anonymised.

8. User Rights and Choices

Under applicable data protection laws, you may have the following rights regarding your personal information:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limits on how we use your data.
• Right to Object: Object to the processing of your data for specific purposes.
• Right to Withdraw Consent: Withdraw consent at any time where applicable.

To exercise these rights, please contact us using the details provided above.

9. Sharing of Personal Data

We may share your data in the following circumstances:

• Service Providers: Third-party vendors assisting in website operation, analytics, or IT security.
• Legal Authorities: When required by law, regulation, or legal process.

Any third parties handling data on our behalf are required to adhere to strict confidentiality and security measures.

10. External Links and Third-Party Content

Our website may contain links to external sites not operated by Hoola Solutions. We are not responsible for the privacy practices or content of third-party websites. Users should review third-party privacy policies before sharing personal information.

11. Complaints and Disputes

If you believe we have not handled your personal data in accordance with this Privacy Policy, we encourage you to contact us first to resolve the issue.

If you are dissatisfied with our response, you may file a complaint with the relevant UAE data protection authority.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our website after updates constitutes acceptance of the revised policy